Method 1. All rights reserved. This image may not be used by other entities without the express written consent of wikiHow, Inc. Type out your reply to the buyer in the text box. Buyers can edit their feedback, but sellers cannot. Method 2.
Since sellers cannot edit or remove their responses, anything you type is going to be out there for others to see.
If a seller has left you negative feedback, relax. Second, buyers can edit their feedback, so the negative feedback can be removed if you reach out to them and address the problem. Buyer feedback disappears after 12 months. Even if you did make a mistake or the buyer is just totally wrong, the negative feedback will eventually go away. If the negative feedback was earned, just own up to it.
Message the buyer directly and ask how you can resolve things. How can I make things right? Try to work things out with the seller if they respond. In most cases, legitimate buyers with reasonable qualms will agree to change their feedback if you work with them. If they respond to your message, try to compromise and meet them halfway on a solution. Refund their money, offer to give them a free replacement, or give them a big discount on a future purchase.
For example, consider the following complaint lodged against you, a seller, by an unhappy bidder:. Think of the message this sends to other people, prospective future customers, who might scrutinize your feedback profile [Hack 1]. Instead, consider this reply:.
This sends a subtle message to the buyer, should he ever choose to return and view your feedback, but more importantly, it makes it appear to other bidders that you are the reasonable one, and this particular customer was nothing more than a crackpot. If you feel the bidder will be understanding and cooperative once you follow up with an email, you may wish to request to have the feedback retracted [Hack 7].
Naturally, getting no bad feedback is the most desirable outcome. The common response among inexperienced bidders is often to do nothing, either for fear that something bad will happen to them, or simply because of a lack of familiarity with the system. To improve your feedback score, you need to ask for reviews on the right products, from the right customers, at the right time—and xSellco Feedback can help you with that. Our software helps you increase your eBay seller status by sending smart, selective feedback requests that target orders by SKU, product type, on-time delivery, destination and more.
Take your eBay business to the next level. In Best practices , eBay 3 min read. Should you respond to negative feedback? There is no reason to reply to positive feeback. It's a waste of time and energy that could be used for more productive purposes. I would be wary of any buyer who was foolish enough to believe that a member's feedback as a buyer was any indication of how they would perform as a seller.
I'm also wary of sellers who feel the need to beef up their feedback numbers with comments from sellers. That said, this thread is not about whether or not to post feedback for a buyer, it's about whether or not to reply to feedback received from the buyer.
Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Do you guys leave a reply to a positive feedback? Go to solution. Thanks for your input in advance! Message 1 of All forum topics Previous Topic Next Topic.
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